Voices

Notes after the definitions changed.

These are from people who sat Cohort LTV Mastery, Ledger Bench, or a shorter desk. We asked them to mention the actual module or artefact they used afterward — and to keep a reservation if they had one.

★★★★☆

The censoring lecture in week four of Cohort LTV Mastery is the piece we still quote. We stopped treating incomplete weeks as zero-LTV users. I would have liked one more hour on store-fee timing; we still argue about T+2 vs T+3 with finance.

Arun Preecha, Head of Growth · grocery app, Bangkok

Ledger Bench’s definition lock saved us from presenting a blended number to the board in March. Organic and UAC finally live on separate pages. The homework load in week two was heavier than the brochure implied.

Siri · Chiang Mai

★★★★★

Client in ride-hailing: the payback kill-rule from Payback & CAC Discipline is now in our weekly UA note. We paused two networks that looked fine on day-7 ROAS and were underwater by day 45.

Anonymous · ride-hailing, SEA

I came for dashboards. Vault Nodehub does not really do dashboards. What I got instead was a two-page glossary and a memo template our CFO actually annotated. Fair trade, even if the room is quieter than I expected.

Nok, analytics manager · education subscription

Case notes

Two longer accounts

Speaker presenting charts to a small seated audience

Wallet app, Bangkok — splitting IAP from wallet top-ups

A consumer wallet mixed top-up volume with in-app sticker sales and called the sum LTV. During Cohort LTV Mastery’s monetisation module they rebuilt contribution by instrument. Sticker LTV stayed modest; top-up “LTV” was mostly float, not margin. UA was retargeted toward sticker-heavy creatives. Incremental tracked contribution over the following quarter: roughly ฿1.1M, per their internal memo shared with permission.

Limitation they still own: identity resolution across guest checkout remains noisy, so new-user LTV on Android is reported as a range, not a point.

Sunlit studio lounge with pale furniture

Health subscription — price rise without a fake retention bump

After a 15 percent plan increase, reported 90-day LTV jumped because old cohorts were still on legacy pricing. Retention Narrative for Boards walked the leadership team through a split curve: legacy vs new price. New-price retention dipped in weeks 3–6, then stabilised. They kept the price and stopped using the blended chart in investor updates.

The operator asked us to note that the two-day desk is not a substitute for a full Ledger Bench if your event taxonomy is still unsettled.

Sit the next bench.

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